Professional Locksmiths Australia respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy outlines how we collect, use, disclose and protect your personal information when you visit our website, engage with us online, or contact us directly.
We may collect the following personal information:
• Name
• Email address
• Phone number
• Suburb or postcode
• Any other information you choose to provide through forms, phone calls or email correspondence
We collect information when you:
• Visit our website
• Complete an online form or request a quote
• Contact us by phone, email or social media
• Subscribe to our newsletter or marketing updates
• Use our services or provide feedback
We use your information to:
• Respond to enquiries or requests
• Provide locksmith services and communicate job progress
• Send occasional marketing updates or service-related emails
• Improve our website, services and user experience
You can opt out of marketing emails at any time by using the unsubscribe link or contacting us directly.
Your personal information is stored securely and only accessible by authorised personnel. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access or disclosure.
We do not store payment information on our servers. All transactions are processed securely via third-party providers.
Yes. Cookies help us analyse website traffic and understand visitor behaviour. They improve user experience by remembering preferences and streamlining site navigation.
You may choose to disable cookies through your browser settings. Doing so may impact certain site functionalities, but you can still browse and contact us without restriction.
We do not sell, rent or trade your personal information.
We may disclose your information where required by law, or to trusted third parties who assist in providing our services (such as IT or marketing providers), on the condition that they also comply with Australian privacy laws.
Our website does not include third-party products or services. External links, if any, are provided for convenience and are not under our control.
We may use Google Analytics or similar services to understand how visitors interact with our website. This helps us improve content and performance.
You may opt out by disabling cookies or using browser settings that send a “Do Not Track” request.
You have the right to request access to or correction of your personal information. To do so, please contact us via email at [email protected].
In the unlikely event of a data breach that is likely to result in serious harm, we will notify affected individuals and report the breach to the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme.
Any changes to our Privacy Policy will be published on this page. Please review it periodically for updates.
If you have questions or concerns about this Privacy Policy or how your information is handled, you can contact us via:
Email: [email protected]
Phone: (02) 9401 0909
Address: 3/10–18 Orchard Road
ABN: 50 127 755 695
Master Security Licence: 102234
